Service Delivery Specialist

We're looking for an enthusiastic and mission-driven Service Delivery Specialist to grow Girl Scout membership by leading recruitment efforts in assigned communities. In this role, you'll play a critical part in making that possible by ensuring volunteers and members have an outstanding experience that keeps them coming back year after year.

The ideal candidate will build strong relationships with schools, community partners, and volunteers to drive local recruitment, increase visibility, and support council-wide initiatives. They are passionate about expanding access to Girl Scouting, volunteer engagement, relationship building, and using data-driven insights to create and execute a year-round, robust recruitment plan.

This Role Is a Great Fit If You

1. Enjoy being out in the community, supporting volunteers and building local relationships, not sitting behind a desk


2. Are motivated by clear goals and measurable impact, especially around volunteer engagement, retention, and program quality


3. Like building relationships and coaching others, helping volunteers feel confident and successful in their roles


4. Thrive in a team-based, performance-oriented environment, working in close partnership with a paired Recruitment Specialist partner for your assigned service area


5. Want work experience that translates into future careers in community engagement, volunteer management, nonprofit leadership, program coordination, or training

Summary/Objective

Lead the development and execution of girl/adult membership recruitment and retention plans in assigned service units to achieve annual membership goals, using methods that reflect the strengths of the community. Provide ongoing support to administrative volunteers to enable them to extend and support the Girl Scout experience through a variety of opportunities across all pathways. Increase Girl Scout visibility and engagement in the community through community networking and collaboration.

Essential Functions

1. Drive membership growth in service units by developing and implementing comprehensive recruitment and retention plans for girls and adults in troops, starter troops, and other opportunities, in alignment with council recruitment strategies


2. Implement volunteer program management to ensure excellent support and customer service to volunteers and parents through communication, education, and recognition, supporting achievement of council program and customer experience targets


3. Develop and implement a comprehensive community plan for each service unit that engages and prepares volunteers, parents, and community organizations to provide girls with a high-quality, progressive Girl Scout Leadership Experience


4. Cultivate and collaborate with local schools, community organizations, and networks to increase visibility and opportunities for girls, recruit volunteers, and increase program and funding partnerships to meet council objectives


5. Provide support to council strategic initiatives, including recruitment, product program, outreach, outdoor program/camp, and fund development efforts, through department and project team work

Competencies

1. Project management


2. Team building


3. Judgment and decision making


4. Networking


5. Leadership


6. Interpersonal relations


7.  

Supervisory Responsibility

This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

This is a full-time position. The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work may be required. Hours will vary depending on the support required by service units and the time of year. Work schedules are flexible but will be 40 hours per week, with eligibility for approved overtime.

Travel

This is an "in the field" position requiring regular travel to assigned geographic areas of the council.

Required Education and Experience

1. Bachelor's degree, or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position


2. Experience recruiting and managing volunteers


3. Experience in recruitment and/or sales (preferred)


4. Experience in community development, including school partnerships


5. Proficiency in Microsoft Word and Microsoft Excel

Additional Eligibility Qualifications

1. Must uphold and support Girl Scouts of Western Ohio's commitment to diversity, equity, inclusion, and belonging, as codified in our DEI Vision Statement and values, and the Girl Scout Promise and Law


2. Must possess a valid state driver's license, liability insurance, and a functioning vehicle for work within the Girl Scouts of Western Ohio region


3. Successful completion of fingerprinting and a criminal background check as required by Ohio law


4. Commitment to making a difference in girls' lives as expressed in the Ends statements, mission, and goals for girls, as noted in the Board Policy Manual


5. Must maintain annual or lifetime membership in Girl Scouts at all times and an adult Girl Scout uniform (navy business attire)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

We value our employees' time and efforts. Our commitment to your success is enhanced by a compensation of $19.25/hr and a generous benefits package.

Perks

1. Ability to build your skills and grow your career


2. Supportive environment for learning and development


3. Flexibility for work/life balance


4. Opportunity for hybrid teleworking arrangement


5. Week off between Christmas and New Year's


6. Up to 12 days of PTO


7. Up to 8 days of sick time


8. 401(k) with 100% match up to 5%


9. Medical, dental, vision, accidental, life, and more


10. A high-achieving and fun team


11. Casual dress code

We work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.